FAQ

Frequently Asked Questions (FAQ)

Welcome to the KIDS FAQ page — your go-to resource for quick answers to common questions about shopping with us. Whether you're curious about orders, shipping, returns, or product details, we’re here to help!

Ordering & Payment

Q1: How do I place an order on KIDS?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. You’ll be guided through the steps to enter your shipping details and complete payment.

Q2: What payment methods do you accept?
A: We accept bKash, Nagad, Rocket, credit/debit cards, and cash on delivery (COD) in select areas.

Shipping & Delivery

Q3: How long does delivery take?
A: Delivery usually takes 2–5 business days within Bangladesh, depending on your location.

Q4: Do you offer nationwide delivery?
A: Yes, we deliver to all major cities and towns across Bangladesh.

Returns & Refunds

Q5: What is your return policy?
A: You can return unused items within 7 days of delivery. Please ensure the product is in its original packaging with tags intact.

Q6: How do I request a refund or exchange?
A: Contact our support team with your order number and reason for return. We’ll guide you through the process.

Products & Availability

Q7: How do I know if a product is in stock?
A: Product availability is shown on each product page. If an item is out of stock, you can sign up for restock notifications.

Q8: Are your products safe for babies and children?
A: Absolutely. We carefully curate our collection to ensure all items meet safety and quality standards.

Customer Support

Q9: How can I contact customer support?
A: You can reach us via:

• Email: info@kidshopbd.com
• Phone: 09638506524
• Live Chat: Available on our website from 9 AM to 9 PM (BST)

Q10: What if I have a problem with my order?
A: Please contact us immediately. We’re here to help resolve any issues quickly and efficiently.