Support Policy

At KIDS, were committed to providing exceptional customer support to ensure a smooth and satisfying shopping experience for every parent and caregiver.

Customer Support Availability

  • Our support team is available 7 days a week, from 9:00 AM to 9:00 PM (BST).
  • You can reach us via:
    • Email: info@kidshopbd.com
    • Phone: 09638506524
    • Live Chat: Available on our website during business hours

What We Help With

  • Order tracking and updates
  • Product inquiries and recommendations
  • Returns, refunds, and exchange assistance
  • Technical issues with the website
  • General questions or feedback

Response Time

We aim to respond to all inquiries within 24 hours. For urgent issues, please use our live chat or phone support for faster assistance.

Customer Satisfaction

Your happiness matters to us. If you're not satisfied with the support you receive, please escalate the issue by emailing our support manager at info@kidshopbd.com.